Privacy Policy

Last updated: November 11, 2026

Grandoodle ("we", "us") is made by Vanessa Robine. This policy explains what information the Grandoodle app collects, why, and the choices you have. In short: we collect only what the app needs to work, we never sell your information, and we show no ads.

Who uses Grandoodle

Grandoodle accounts are for adults: parents and grandparents. Children do not have accounts and do not sign in. A parent uses their own phone to help a child answer, and a parent approves everything before it is sent to a grandparent.

What we collect

• Account information: your email address and, if you choose to share it, your name, received when you sign in with Apple or with email.
• Family information: the family name, what the children call each adult (for example "Grandma"), which side of the family each adult is on, and each child's first name, age and color, as entered by a parent.
• Content you create: requests from grandparents (text and optional voice recordings), and drawings, photos, voice messages, captions, hearts and voice replies.
• Device information: a push notification token so we can send notifications you have allowed.
• Purchase status: whether you have an active membership and when it renews. Payments are handled entirely by Apple; we never see your payment details.

We do not collect your location, contacts, or advertising identifiers. The camera, microphone and photo library are used only when you choose to take a photo, scan a drawing, record a voice message or pick a picture.

How we use it

• To run the app: show requests, deliver approved drawings, photos and voice messages to the right grandparent, and send notifications.
• To manage memberships and the free requests for each side of the family.
• To answer your support messages.

We do not use your information for advertising, we do not track you across other apps or websites, and we do not sell or rent your information to anyone.

Who can see your content

Only people in your family on Grandoodle. Parents can see everything in their family. A grandparent only sees what a parent has approved and sent to them. People outside your family cannot see anything.

Where it is stored

Your information is stored securely with our service providers: Supabase (database and file storage, hosted in the United States) and Apple (sign-in, notifications and payments). They process data only to provide their services to us.

How long we keep it

We keep your information while your account is active. When you delete your account, your account information is deleted. If you are the only parent in a family, the whole family and everything in it is deleted too.

Your choices and rights

• Delete your account at any time in the app: Settings › Delete my account.
• Parents can remove a child, a grandparent, or any drawing, photo or message from the family.
• You can turn off notifications, camera, microphone or photo access in your iPhone's Settings.
• You can ask us for a copy of your information, or to correct or delete it, by emailing us. Depending on where you live (for example in the EU, UK or California), you may have additional rights, and we will honor them.

Children's privacy

Grandoodle is not directed to children for their own use, and children cannot create accounts. Information about children (first name, age, and the drawings, photos and voice messages they make) is provided and controlled by their parent, who can delete it at any time. If you believe a child has given us information without a parent, please contact us and we will delete it.

Changes

If we change this policy, we will update the date above and, for important changes, let you know in the app.

Contact

Vanessa Robine · vanessadestaing@gmail.com · New York, NY, USA