Support
We're a small family company and we read every message.
Getting started
- Parents: open Grandoodle, sign in, tap I'm a parent, add your children's first names, then invite the grandparents from the Family tab.
- Grandparents: install Grandoodle, sign in, tap I have a code and enter the 8-letter code the parent sent you.
- When inviting a grandparent, the parent chooses Mom's side or Dad's side of the family.
Common questions
My invite code doesn't work. Codes work once and expire after 30 days. Ask the parent to create a new one in the Family tab.
Grandma sent a request but nothing appears. Pull down on the Home screen to refresh. Make sure notifications are allowed for Grandoodle in your iPhone's Settings.
Why didn't my drawing arrive? A parent has to approve each drawing, photo or voice message before it is sent. Check Waiting for your OK on the parent's Home screen.
How does the membership work? Each side of the family gets 3 free requests. Mom's side is Mom and her parents; Dad's side is Dad and his parents. After that, one membership covers everyone on that side: $4.99 a month or $39.99 a year. Either the parent or a grandparent on that side can buy it, in Settings › Membership.
How do I cancel my membership? On your iPhone, go to Settings › your name › Subscriptions › Grandoodle › Cancel Subscription. Apple handles all billing and refunds.
How do I delete my account? In the app, go to Settings › Delete my account. If you are the only parent in the family, the family and everything in it is deleted too. You can also email us and we'll do it for you.